An evaluation of performance by older persons on a simulated telecommuting task.
نویسندگان
چکیده
Telecommuting work represents a strategy for managing the growing number of older people in the workforce. This study involved a simulated customer service telecommuting task that used e-mail to answer customer queries about media-related products and company policies. Participants included 27 "younger" older adults (50-65 years) and 25 "older" older adults (66-80 years). The participants performed the task for two 2-hr sessions a day over 4 consecutive days. Although both age groups showed significant improvement across sessions on many of the performance criteria, in general the improvements were more marked for the older age-group participants. However, the participants from both age groups had difficulty meeting some of the task performance requirements. These results are discussed in terms of training strategies for older workers.
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ورودعنوان ژورنال:
- The journals of gerontology. Series B, Psychological sciences and social sciences
دوره 59 6 شماره
صفحات -
تاریخ انتشار 2004